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The Managed Care Insider eNews
Volume Three Number 9
September 2001
Welcome to The Managed Care Insider eNews.
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Welcome to the Managed Care Insider eNews. This edition is a little different
given the last three weeks and what we have had to deal with as a country, as
businesses, and as citizens of the United States. We thought it appropriate to
reflect on the impact of the recent terrorist events and to offer support for
the future.
Our Sites and Sounds on the 'net section of this issue provides related resources
for you and your organization.
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Insider Perspective: A Reflection
by Nancy K. Belle, V.P. Communications and Marketing Strategies
and Judith Jaffe, Dir. Corporate Intel. & Info.
The terrorist attacks on the World Trade Center and the Pentagon compels one
to put life into perspective: What is important in life? Who is important in
life? Is there time for everything, everyone?
In horrific events like these, what is important becomes clear: family - being
close to children and loved ones - balanced with workplace responsibilities.
What do we want from the work we do? We want to work and we want to have a life.
We want to find dignity in our work and in our existence. Paula Rayman states
in her book, Beyond the Bottom Line: The Search for Dignity at Work, "...everyone,
young and old, today is desperately seeking dignity at work, which provides time
and energy for a good life.... [but] dignity at work stands on the pillars of
gaining a livelihood for oneself and one's family, having self-respect, and making
a difference through social responsibility.... The achievement of dignity rests
on all three pillars; if any one is missing the structure wobbles or collapses.
Yet, for too many of us something is missing [including] a lack of respect from
superiors or options to use our skills; and no opportunity to make a contribution
to society. What we want is to have time for work, time for family, and time
for play."
This is a time of reflection, not judgment.
This is a time for peace and kindness, not continuous behaviors that cause strife
and unrest in the world, in life and at work.
This is a time about loss and beginnings.
We remember our losses, people and times. We honor those losses, but also cherish
the future. We reflect; we move forward. This is so true of our country, our
health plans, our company and each other. For if we do not cherish the talents
and skills of each other, if we do not work together, but choose to cherish ourselves,
alone, as one and not all of us as a team with but one goal, we will all fail.
This is a time to move forward, a time for all people together, and a time to
reflect on our lives and our work, for that is much a part of our day-to-day
lives.
As businesses react to the national tragedy of September 11, our lives will change.
We recognize that this will have an impact on health care -- not just for those
who need physical care, but also for those directly or indirectly involved in
this event who will need much psychological support, and for those who, unfortunately,
will be laid off from work and will have the potential to lose their health care
coverage. No industry, no person, is immune from being affected.
We, at SMG, want you to know that we are available to share our resources and
our people in helping others to deal with the impact of crisis on performance
and people. Let us know your thoughts and suggestions, and we will be happy to
print them here. Email us at insider@scheur.com
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Sites and Sounds on the 'Net
SMG has no ownership of, nor does it endorse the following sites. This information
is presented as a resource for subscribers.
The patriotic red, white and blue e-ribbon, created by Alon Cohen, is available
free at http://people.bu.edu/xrpnt/ribbons/
American Psychological Association -- http://www.apa.org --
This nonprofit organization provides information and referrals to state associations
that can help you find local clinical psychologists. The association is offering
crisis counseling to anyone who needs support during this time. Especially useful
is the "Coping with Trauma" link, which provides a complete resource
list.
American Red Cross Hotline: 800-435-7669 -- http://www.redcross.org --
To donate blood in any area, call 800-448-3543. The Red Cross also will provide
crisis mental health counseling.
FEMA (Federal Emergency Management Agency) -- http://www.fema.gov --
FEMA has set up a toll-free Help line: 800-525-0321 (Or 800-462-7585 for hearing
and speech impaired)
FEMA is an independent agency of the federal government, to reduce loss of life
and property and protect our nation's means of communication. The agency has
set up a task force to address any concerns or needed assistance with this tragedy.
Tribute to Heroes: "The entertainment industry has come together in an historic
fashion to raise funds and raise the spirits of all who have been touched by
the horrific tragedy that has struck America." Visit and donate online at http://www.tributetoheroes.org.
In response to the terrorist attacks, United Way and The New York Community Trust
have established The September 11th Fund. Visit and donate online at http://september11fund.org.
To find out more news and other information, or to learn about the missing, visit
CNN online at http://www.cnn.com or ABC news
online at http://abcnews.go.com.
In the spirit of understanding, we present Arabic News to learn and to understand,
with information also on Osama bin Laden and Al Qaeda links at http://www.arab2.com/newspapers.htm.
Other countries' news and views:
The BBC at http://news.bbc.co.uk
Israel: http://www.haaretzdaily.com
Russia, Pravda: http://english/pravda.ru
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End of The Managed Care Insider eNews,
Volume Three, Number 9.
Scheur Management Group (SMG) is one of the most experienced specialized healthcare
operations management and business revitalization consulting firms in the country.
Our expertise is in time-sensitive analyses, strategic business and market planning,
operational re-engineering, and communications, as well as implementation of
start-ups, expansions, and new products. The firm's clients cover the spectrum
of insurers, managed care organizations, physician groups, integrated delivery
systems, hospitals, employers, governmental entities, vendors, and other providers.
Contributors to this edition are Nancy K. Belle and Judith Jaffe. Editing and
Research by Judith Jaffe. Production Coordination by Nancy K. Belle.
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